Are you passionate about working with customers and have a knack for numbers? We’re looking for a Head Cashier at our family-owned market in Palo Alto. In this position, you’ll be responsible for customer transactions, helping to train new team members and build rapport with our team. We’re looking for a motivated and highly organized professional with retail cashier experience and a knack for numbers. This position reports to the Store Manager.

What you'll do: Responsibilities

  • Manage the check-out area and ensure the section is secure, organized and efficiently run

  • Ensure customer transactions are processed quickly and with friendluy customer service

  • Resolve cash tills at the end of every shift and generate accurate till reports for each register

  • Mentor cashiers in ensuring they master outstanding customer service; work to maintain a positive work environment for cashier team

  • Resolve team conflicts daily and manage team to ensure high performance and motivation

  • Develop and manage department schedule

  • Manage and perform all check-out functions

  • Communicate clearly, openly and positively with customers

  • Respond to Cashiers’ requests for price checks and other functions for customer service

  • Serve as the primary point-of-contact for customer service associates. This includes listening to and addressing customer feedback, complaints and questions, in a fast and friendly manner, and referring them to the store manager as needed.

  • Ensure all stations have adequate cash and change at all times

Who you are: Knowledge, Skills and Abilities

  • You are passionate about working with a team and with customers

  • You are a high-energy and proactive problem solver

  • You manage your time and effort effectively

  • You have excellent communication skills and willingness to work as part of a team

  • You’re able to deliver information in a clear and respectable manner to fellow team members and customers

  • You have a strong work ethic and integrity

  • You are able to work a flexible schedule including nights, weekends, and holidays as needed

  • You can work in a fast-paced environment, with a sense of urgency

Desired work experience

  • High school diploma/GED required

  • 5+ years’ experience in cash handling and customer service

  • High level of responsibility, leadership skills and organization

  • Ability to efficiently run all cashier stations

  • Willingness to recruit and train Cashiers