DELI TEAM manager

Are you passionate about food, are customer-focused and love working with a team in a fast-paced environment? We’re looking for a manager of our deli department at our family-owned food market in Palo Alto. You will be responsible for overall operation of the deli, including training and working alongside a team and ensuring proper food preparation and customer service.

What you'll do: Responsibilities

  • Prepare, package, weigh, and price prepared foods and deli for sale

  • Oversee the work of other deli team members, ensuring high production and service

  • Ensure a fresh, well-stocked and appealing displays of prepared foods, accurate department signage and pricing and clean and well-organized work area

  • Assist leadership, as needed, to select, train, develop, mentor, motivate and counsel team members to sustain a high-performance team

  • Be a leader in the kitchen, rallying the team during heavy shifts, resolving conflicts and getting the job done.

  • Manage food cost, waste and employee hours and schedules

  • Set daily and weekly cleaning schedules for the kitchen

  • Ensure team members are trained on proper food prep, safety techniques and health standards.

  • Maintain and monitor use of temperature, production, spoilage, and department transfer logs

  • Model and provide outstanding customer service to keep our customers coming back

  • Follow department opening and closing procedures

  • Follow established procedures, including Weights and Measures, health and sanitation, and safe work practices

Who you are: Knowledge, Skills and Abilities

  • Proven skill and leadership qualities in the kitchen, including knowledge of general prepared foods department practices and procedures
  • Strong management skills, dealing with food, and also guiding the work of others

  • High attention to detail, maintaining quality and operations across food products, costs, safety, etc.

  • Enjoy working in a fast-paced environment and can manage your time and effort effectively

  • Highly organized, keeping work schedules, shipments, cleaning schedules and more

  • You’re a problem solver who can deal with and resolve conflict and challenges with team members, customers and vendors. Being able to come up with a solution quickly is a needed skill.

  • You’re able to deliver information in a clear and respectable manner to fellow team members and customers

  • You have a strong work ethic and integrity

  • Ability to visually examine products for quality and freshness

  • You are able to work a flexible schedule including nights, weekends, and holidays as needed

  • Knowledge of proper knife-handling skills

  • Basic proficiency with computer applications and programs including email, Google Drive, and operations related applications

Desired work experience

  • At least 5 years of deli / prepared foods selling experience (Culinary / Kitchen / Restaurant)

  • Experience managing a team

  • Proven experience in customer service