DELI TEAM manager
Are you passionate about food, are a natural leader and love working with people in a fast-paced environment? Our independent, family-owned and operated market in Palo Alto is looking for a Deli Manager who will help establish our market as the deli destination in the area. We’re looking for a candidate with excellent people skills and expertise in every aspects of the Deli department.
We offer competitive pay and benefits including paid sick leave, paid vacation, commuter benefits and a generous store discount. There are growth and advancement opportunities and you will be in an environment that supports your skill development and growth toward your career goals.
What you'll do: Responsibilities
Oversee every aspect of the Deli department, from operations, front-end deli, kitchen and food production, to buying and merchandising.
Provide leadership and day-to-day management to Deli department staff, including setting clear expectations and holding the team accountable
Ensure all department team members deliver an excellent experience that keeps customers coming back
Grow department sales and profits by setting and executing sales strategies and department-level execution of those strategies.
Own profit and loss responsibility, including controlling costs related to shrink, operations, and product for the department.
Help establish new - and improve existing -department procedures and standards that help maximize team efficiency, sales and profitability, product quality and customer happiness.
Set merchandising direction for the department, in line with standards of the company, including setting and maintaining plan-o-gram to grow and maximize sales and profits, and weekly sales plan execution.
Ensure a fresh, well-stocked and appealing displays of prepared foods, accurate department signage and pricing and clean and well-organized work area
Set and maintain product strategy to ensure we’re offering foods that are in line with what customers need and want and which will differentiate the deli department year-round and with changing seasons
Manage all buying and vendor relationships to ensure highest levels of product differentiation, customer value and profitability.
Support store programs by managing sales, promotions and events for the deli department.
Provide ongoing feedback and recommendations to upper management and owner based on competitive research, prior experience and ongoing expansion of knowledge and skills.
Maintain ongoing communication with upper management and other department managers on a regular basis, as well as through attendance of management meetings. The Deli manager will hold department meetings.
Ensure all team members are trained on operational procedures, proper food preparation, safety techniques and health standards. You will be responsible for all training.
Operate with the highest level of honesty and integrity.
Manage department hours and scheduling to ensure appropriate staffing throughout the day.
Work side by side with team to set the best example and to meet daily department goals
Select, train, develop, mentor, motivate and counsel team members to sustain a high-performance team
Be a leader in the deli and kitchen, rallying the team during heavy shifts, resolving conflicts and getting the job done.
Maintain and monitor the use of temperature, production, spoilage, and department transfer logs
Ensure adherence to department opening and closing procedures
Follow and comply with established procedures, including Weights and Measures, health and sanitation, and safe work practices
Who you are: Knowledge, Skills and Abilities
Proven skill and leadership qualities in the deli, including knowledge of general prepared foods department practices and procedures
Strong management skills, dealing with food, and also guiding the work of others
High attention to detail, maintaining quality and operations across food products, costs, safety, etc.
Enjoy working in a fast-paced environment and can manage your time and effort effectively, as well as that of others
Highly organized, keeping work schedules, shipments, cleaning schedules and more
You’re a problem solver who can deal with and resolve conflict and challenges with team members, customers and vendors. Being able to come up with a solution quickly is a needed skill.
You’re able to deliver information in a clear and respectable manner to fellow team members and customers
You have a strong work ethic and integrity
You lead by example and consistently display behaviors and skills that set a standard and model for others
You work effectively with not only your own team but with fellow department managers for the overall success of the market
You are able to work a flexible schedule including nights, weekends, and holidays as needed
Knowledge of proper knife-handling skills
Basic proficiency with computer applications and programs including email, Google Drive, and operations related applications
Desired work experience
At least 5 years of deli / prepared foods selling experience (Culinary / Kitchen / Restaurant)
Experience managing and leading a team
Proven experience in customer service