Are you passionate about food, and love working with people in a fast-paced environment? Our independent, family-owned and operated market in Palo Alto is looking for a Deli Supervisor who will work closely with the department leader in establishing our deli as the leading prepared food destination in the area. We’re looking for a candidate with excellent people skills, and experience with every aspect of running a deli. This position holds great potential for growth and advancement.

We offer competitive pay and benefits including paid sick leave, paid vacation, commuter benefits and a generous store discount. There are growth and advancement opportunities and you will be in an environment that supports your skill development and growth toward your career goals.

What you'll do: Responsibilities

  • Assist the Deli and Catering Director in every aspect of running our Deli and Catering business to maximize profit and accelerate growth and team productivity.

  • Assist in operations across the front-end deli, including customer service, food production, organization

  • Provide leadership and day-to-day management to Deli department staff, including setting clear expectations and holding the team accountable

  • Effectively coordinate the production, merchandising and sales in the department, and supervision of the Deli team.

  • Ensure all department team members deliver an excellent experience that keeps customers coming back

  • Help grow department sales and profits by setting and executing sales strategies and department-level execution of those strategies.

  • Help establish new - and improve existing -department procedures and standards that help maximize team efficiency, sales and profitability, product quality and customer happiness.

  • Ensure a fresh, well-stocked and appealing displays of prepared foods, accurate department signage and pricing and clean and well-organized work area

  • Support store programs by managing sales, promotions and events for the deli department.

  • Ensure all team members are trained on operational procedures, proper food preparation, safety techniques and health standards. You will be trained for and responsible for all training.

  • Work side by side with team to set the best example and to meet daily department goals

  • Be a leader in the deli and kitchen, rallying the team during heavy shifts, resolving conflicts and getting the job done.

  • Maintain and monitor the use of temperature, production, spoilage, and department transfer logs

  • Ensure adherence to department opening and closing procedures

Who you are: Knowledge, Skills and Abilities

  • Proven knowledge of general prepared foods department practices

  • Strong management skills dealing with food and also guiding the work of others

  • High attention to detail, maintaining quality and operations across food products, costs, safety, etc.

  • Enjoy working in a fast-paced environment and can manage your (and others’) time and effort effectively

  • Highly organized, keeping work schedules, shipments, cleaning schedules and more

  • You’re a problem solver who can deal with and resolve conflict and challenges with team members, customers and vendors.

  • You’re able to deliver information in a clear and respectable manner to everyone you work with

  • You have a strong work ethic and integrity

  • You lead by example and consistently display behaviors and skills that set a standard and model for others

  • You work effectively with not only your own team but with fellow department managers for the overall success of the market  

  • You are able to work a flexible schedule including nights, weekends, and holidays as needed

  • Knowledge of proper, and well-honed, knife-handling skills

  • Basic proficiency with computer applications and programs including email, Google Drive, and operations related applications

  • Detail oriented management of food operations, including tracking and minimizing waste, adhering to health and sanitation standards and department processes and procedures

Desired work experience

  • At least 3 years of deli / prepared foods selling experience (Culinary / Kitchen / Restaurant)

  • Experience managing a team

  • Proven experience in customer service